Crisis and Controversy: Communicating with Integrity
Publish a timeline, the root cause, and who is responsible for the fix. Avoid euphemisms. Invite stakeholders to a live Q&A, and ask subscribers to submit tough questions in advance for transparent, recorded answers.
Crisis and Controversy: Communicating with Integrity
State corrective actions with deadlines, resources, and verification methods. Provide progress dashboards people can monitor. Encourage readers to subscribe for milestone alerts and comment with additional safeguards you should consider.